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Vonage Contact Centre (VCC) Status Page

Customer Support & Service · monitored by Alert24

All Systems Operational

Current Status

All Systems Operational

View Vonage Contact Centre (VCC) status page ↗

Components

Inbound Voice Interactions
Operational
Inbound Voice Interactions
Operational
Inbound Voice Interactions
Operational
Inbound Voice Interactions
Operational
Inbound Voice Interactions
Operational
Inbound Voice Interactions
Operational
Outbound Voice Interactions
Operational
Outbound Voice Interactions
Operational
Outbound Voice Interactions
Operational
Outbound Voice Interactions
Operational
Outbound Voice Interactions
Operational
Outbound Voice Interactions
Operational
ContactPad
Operational
ContactPad
Operational
ContactPad
Operational
ContactPad
Operational
ContactPad
Operational
ContactPad
Operational
VCC Platform Supervisor & Admin
Operational
VCC Platform Supervisor & Admin
Operational

Recent Incidents

IR27376 - Issues with calls to Czech Republic destinations

minor

Jun 19, 2026 · resolved Jun 19

Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

IR27373 - Problems with data transfer from Virtual Assistant to VCC

major

Jun 16, 2026 · resolved Jun 16

Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

IR27368 - AI Studio issues

minor

Jun 12, 2026 · resolved Jun 16

Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

IR27368 - AI Studio issues

minor

Jun 9, 2026 · resolved Jun 11

This incident has been resolved.

IR27366 - Real-time dashboards performance

minor

Jun 8, 2026 · resolved Jun 11

Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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