Current Status
All Systems Operational
Components
Recent Incidents
Permissions unexpectedly disabled across roles
majorJun 18, 2026 · resolved Jun 19
Resolved: Permissions Fully Restored Update: We have successfully resolved the issue affecting all regions. Since yesterday at 13:30 UTC, certain permissions within user roles were unintentionally deactivated, which may have temporarily prevented access to features that should normally be available. This configuration anomaly had the potential to impact users across all regions. During the incident, a manual workaround was available to re-enable these configurations via the System tab. Following the successful deployment and testing of a fix to reset the permissions, we can now confirm that all access levels have returned to normal. We have been monitoring our services closely and everything is stable. Still having trouble? If you are still experiencing unexpected behavior, please try logging out and logging back in, or clearing your browser cache. If the issue persists: - Verify with your local Admin: Double-check that your user permissions are correctly configured. - Contact Support: If everything looks correct on your end but you are still facing issues, please open a ticket with our Support team at helpdesk.akeneo.com. A formal Post-Incident Review (RCA) will be made available to account administrators within the coming days. We sincerely apologize for the inconvenience this may have caused, and we thank you for your patience and understanding.
Apps no longer listed on the Akeneo App Store
criticalJun 11, 2026 · resolved Jun 11
The incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue.
Processing errors for AI-enabled steps
minorJun 4, 2026 · resolved Jun 4
The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption.
Unable to sync Akeneo Shopify App due to Shopify API outage
majorJun 3, 2026 · resolved Jun 3
This issue has been resolved and is being monitored by Shopify.
Akeneo PIM - Delay in job execution for some customers in the Europe region
minorJun 1, 2026 · resolved Jun 1
The issue affecting the delay in job execution is now resolved, and all services are operating normally. We sincerely apologize for the disruption this caused. Thank you for your patience.
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