iQmetrix Status Page

Jun 8, 2026 · resolved Jun 8

This issue has been resolved and all systems are functioning as expected.

May 22, 2026 · resolved Jun 3

The issue affecting the RQ Desktop installer has been resolved. As part of this fix, we replaced the digital certificate used to sign our software with a new one. When Windows installs software, it verifies two things: that the software is legitimately signed, and that the certificate has an established trust history built up over time through normal use. Because our new certificate is freshly issued, Windows may display a security warning the first time you run the installer, this is expected behavior and does not indicate a problem with the software itself. These warnings will become less frequent on their own as more users install the software and Windows builds trust with the new certificate over time. No action is required on your part beyond the one-time acknowledgment. Your software is safe. The certificate change is a routine part of maintaining our software signing process, and the installer has been fully verified by our team. If you have any questions or run into any issues, please don't hesitate to reach out to us at support@iqmetrix.com.

Apr 29, 2026 · resolved Apr 29

Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.

Mar 30, 2026 · resolved Mar 31

We have been given the all clear. This issue is resolved.

Mar 9, 2026 · resolved Mar 10

We have been informed by Telus that the root cause was identified - a code change was prematurely deployed to production on Monday morning. This change will be rolled back on Thursday at 8:00 AM ET.