Productsup Status Page

Oct 16, 2026

We are still seeing elevated load on our data processing infrastructure. Imports, exports and runs continue to complete, but run times are longer than usual, especially during peak hours. Our load has stayed at this level since 13 October. The increase is linked to a significant growth in the volume of data being processed on the platform. Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected. We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.

Aug 5, 2026 · resolved Aug 5

Dear customers, Our faulty network equipment has been repaired and we are back at full capacity, therefore we will be closing this issue. Best regards Your Productsup Technical Operations Team

Jul 7, 2026 · resolved Jul 7

The issue causing unauthorized error responses when accessing the Platform UI has been fully resolved. Root Cause: We identified a configuration issue within our load balancers that was incorrectly routing authentication requests. Resolution: The configuration has been corrected, and traffic is flowing normally. All systems are now fully operational, and data processing remained unaffected throughout the incident. Thank you for your patience as we sorted this out.

Jun 30, 2026 · resolved Jun 30

Dear customers, the issue has been identified as defective hardware on one of our database nodes in the service cluster. The faulty node has been isolated and authentication is now working as usual.

Jun 2, 2026 · resolved Jun 2

Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.

Is Productsup down right now?

Yes — Productsup is reporting a minor incident as of Oct 18, 2:20 AM UTC.

What is Productsup's current status?

Productsup: Partially Degraded Service. Alert24 checks Productsup's status page continuously and can notify you the moment it changes.

How do I get alerted when Productsup goes down?

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