Rebuy Status Page

Jul 24, 2026 · resolved Jul 24

**What happened:** On July 24, between approximately 2:35 AM and 4:28 AM ET, our admin portal was briefly unavailable, and Post-Purchase Offers were not rendering for merchants using that feature. This occurred overnight during routine system maintenance. Your storefront, checkout, and all on-site widgets and recommendations continued to function normally throughout this window. This was limited to the admin portal and the post-purchase offer surface. ‌ **Root cause:** As part of our regular maintenance, we periodically clean up older, unused versions of our internal software to keep things running efficiently. During one of these routine cleanups, the process referenced a slightly outdated snapshot of what was currently live, rather than the most up to date version. This led it to retain an older version instead of the current one. Because the affected systems continued running on cached versions in the meantime, there was no immediate impact. The issue only became visible several hours later, when those systems cycled as part of normal operations. Resolution Once identified, our team restored service by rolling back to the last known good version, resolving the issue. We then re-released the current version to fully close things out and proactively checked our other internal systems to confirm everything else was running as expected. **What we're doing to prevent this from happening again:** * Updating our cleanup process to always reference the live, running version in real time, rather than a snapshot taken earlier. We've already tested this improvement successfully. * Adding earlier automated alerting so our team can catch and resolve this type of issue even faster in the future. * Continuing to strengthen our internal tooling so routine maintenance like this is even more reliable going forward.

Jul 22, 2026 · resolved Jul 22

The incident has been resolved. We will review logs and prepare a post mortem once we have the appropriate details.

Jul 14, 2026 · resolved Jul 14

**What happened** On July 14, a routine update to how one of our systems retrieves product information caused a rendering issue for storefront widgets on a subset of merchant sites. If your account uses widgets with tag-based rules, such as cross-sell recommendations or Bundle Builder, you may have noticed widgets not loading, or products disappearing after the page loaded. This issue did not affect checkout, admin, or any non-widget parts of your storefront. **Root cause** Product tag data is stored in two different formats behind the scenes, a legacy format and a newer one, depending on when and how a shop's product catalog was originally set up. The update changed the path our system used to retrieve that data for widgets, and that path did not convert the newer format into the format our widget code expects. On accounts where product tags were stored in the newer format, the widget code could not process the data correctly, which caused the rendering issues described above. **Resolution** We reverted the update, which restored normal widget rendering about 30 minutes after the issue began. Because some widget data is temporarily cached for performance, a small number of accounts continued to see stale results until that cache cleared. We proactively refreshed the cache across all affected accounts. **What we're doing to prevent this from happening again** * Restoring the missing data conversion step and adding an automated test that checks both retrieval paths always return matching, correctly formatted data before any future release can go out. * Building a faster internal tool to refresh cached widget data across accounts, so if a similar issue ever occurs again, we can resolve the residual impact more quickly. * Reconciling the two underlying tag data formats into a single consistent format, to remove this class of issue at the source rather than only guarding against it downstream.

Jul 7, 2026 · resolved Jul 7

**Incident Date:** July 7, 2026 **Duration:** Approximately 45 minutes **Status:** Resolved ## Summary On July 7, a routine script update briefly caused Smart Cart to fail to open for a portion of shoppers on some stores. The issue was regional and intermittent rather than a full outage, and normal service was restored within about 45 minutes. ## What Happened During a routine deploy, a small subset of shoppers loaded a mismatched pair of script files depending on their location and timing. This caused the cart to not initialize for them. Once identified, we rolled back the change and confirmed carts were opening normally again. ## Resolution We shipped a safeguard the next day to prevent this specific scenario from affecting shoppers going forward, and we're rolling out a longer-term update to how these files are versioned to close this out completely.

May 18, 2026 · resolved May 18

**Incident Report: Admin and On-Site Functionality Disruption** **Date:** May 18, 2026 **Duration:** 3:10 PM – 3:29 PM ET \(~19 minutes\) **Summary** On May 18, 2026, merchants experienced a disruption affecting the Rebuy Admin Portal and on-site functionality including Smart Cart, Checkout Extensions, Post-Purchase Offers, A/B Testing, Smart Search, Smart Collections, and Rebuy Monetize. The issue was identified and resolved within 19 minutes. **Root Cause** The disruption was caused by a sequencing issue during a coordinated internal release. A database update that was required before new application code could safely serve traffic did not complete as expected. When the application code deployed and began serving requests, it encountered errors that cascaded across multiple product surfaces. **Resolution** We rolled back the affected services to the previous stable version within approximately 10 minutes of identifying the issue, which restored functionality for all merchants. The underlying database update was then completed successfully, and the full release was redeployed and verified shortly after. **What We're Doing** We are implementing additional verification gates in our multi-service release process to ensure that dependent infrastructure changes are confirmed live in production before downstream application code is allowed to deploy.

Is Rebuy down right now?

No — Rebuy is up. All systems operational as of Aug 19, 9:43 PM UTC.

What is Rebuy's current status?

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