Current Status

All Systems Operational

View Revel Systems status page ↗

Components

WorldPay TriPOS

Operational

Paytronix

Operational

Como

Operational

FreedomPay

Operational

Givex

Operational

Paytronix

Operational

User Authentication (Auth0)

Operational

Adyen

Operational

Valutec

Operational

Punchh

Operational

Core Services

Operational

Loyalty Plant

Operational

SVS

Operational

LevelUp

Operational

Synergy

Operational

Synergy

Operational

Session M (formerly LoyaltyTree)

Operational

Loyalty XT

Operational

Eigen

Operational

Delivery XT

Operational

Recent Incidents

Revel Data Connector Outage

major

Jun 19, 2026

A fix has been implemented and we are monitoring the results.

May Merchant Statements

minor

Jun 5, 2026 · resolved Jun 16

This incident has been resolved.

Phone System Interruption

major

Jun 2, 2026 · resolved Jun 2

The incident has been resolved and all systems are operational.

Revel Advantage Merchant statement issue

minor

May 7, 2026

We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation. The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information becomes available.

Issue with Australian Support Line

minor

Oct 1, 2025 · resolved Nov 25

The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.

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