Salsify Status Page

Jun 19, 2026 · resolved Jun 19

The issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected. We appreciate your patience while our team worked to address this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Jun 10, 2026 · resolved Jun 11

Wayfair has deployed a fix to resolve the error. We are seeing publishes complete successfully. Please try republishing any affected products and confirm. If you have any questions or if issue persists, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Jun 1, 2026 · resolved Jun 9

Our engineering team has resolved the issue impacting our HEB Direct Connection channel. Brands can now resume publishing products via the HEB Direct Connection channel. If you encounter any issues or have questions regarding this incident, please contact Salsify Support.

May 22, 2026 · resolved Jun 8

The following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)' We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review state. Please refer to the below steps if you are receiving this feedback: 1. if you are receiving this feedback, please wait the recommended 48-72 hours - it is recommended to stop republishing the products that are receiving this feedback immediately in the Walmart Omnispec channels 2. using the activity ID provided in the feedback, you can search within your Supplier One portal to see if any additional feedback has been returned for products under review 3. if there is no updates for the affected products within the recommended timeframe, please open up a Walmart Support case to report this issue with the relevant Activity ID, Supplier ID, and item details and escalate the Walmart Support case to your Walmart Merchant Please note that this issue may NOT occur to all products - only products stuck under review. We will provide additional updates about the reviews delay once we receive them. Walmart is currently working to improve the glitch feedback for clarity. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Jun 2, 2026 · resolved Jun 4

Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. All available Amazon and Seller Central channels have been refreshed and the attribute is now appearing as expected. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.