Current Status

All Systems Operational

View Searchspring Public status page ↗

Components

Operational

Indexing

Operational

Autocomplete

Operational

SMC ( Searchspring Management Console )

Operational

Product Recommendation Widgets

Operational

Recent Incidents

High Indexing Queue

major

Jun 11, 2026 · resolved Jun 11

This incident has been resolved.

Intermittent 500 Errors

minor

Jun 10, 2026 · resolved Jun 10

This issue has been resolved. All systems are operating normally, and error rates and performance have returned to expected levels.

Increased error rate on search

none

Dec 1, 2025 · resolved Dec 1

This incident has been resolved.

Snap customers on BigCommerce - brief PLP showing no-result issue

minor

Oct 28, 2025 · resolved Oct 28

A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.

Search API Down

major

Oct 20, 2025 · resolved Oct 22

We have the incident fully resolved, all systems are stabilized.

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