DrFirst Status Page

Healthcare IT · monitored by Alert24

drfirst.com ↗

All Systems Operational

Current Status

All Systems Operational

View DrFirst status page ↗

Components

E-Prescribing Desktop Region 1 (Rcopia)

Operational

Backline

Operational

EPCS IDP (Experian/ID.me)

Operational

DrFirst US Help Center

Operational

SmartAllergy

Operational

Electronic Prior Authorization (ePA)

Operational

Medical - Eligibility/Benefits Verification(BV)

Operational

iPrescribe Help Center

Operational

PDMP

Operational

DrFirst US Strategic & Premier Phone Support

Operational

E-Prescribing Desktop Region 2 (Rcopia)

Operational

SmartDrug

Operational

Medication History (MedHx) Canada

Operational

Price Transparency (mBC)

Operational

Medical - Batch Eligibility

Operational

iPrescribe Callback Support

Operational

E-Prescribing Desktop Region 3 (Rcopia)

Operational

Electronic Prescribing for Controlled Substances (EPCS)

Operational

SmartPharmacy

Operational

SmartSig (Canada)

Operational

Recent Incidents

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

minor

Jun 18, 2026 · resolved Jun 18

This incident has been resolved.

Issue affecting user login via LDAP within Backline

minor

Jun 12, 2026 · resolved Jun 12

This incident has been resolved.

iPrescribe Help Center Live Chat Unavailable

minor

Jun 11, 2026 · resolved Jun 11

This incident has been resolved.

Real Time Prescription Benefit — Intermittent Connectivity Issues

minor

Jun 8, 2026 · resolved Jun 9

This incident has been resolved.

Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing

minor

May 18, 2026 · resolved Jun 8

This incident has been resolved.

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