Current Status
All Systems Operational
Components
Recent Incidents
Resolved Notice: RXNS Edit - Erroneous Pharma VOD Transaction Rejections
minorJun 17, 2026 · resolved Jun 17
Optum Insight has resolved the issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs and will continue monitoring. If you experience and such issues, please reach out to the Pharmacy Support Help Desk at 866-379-6389. # INC50589485
Resolved Notice: RXNS CARDFINDER REAL-TIME CHC- Optum insight was experiencing intermittent timeouts with Cardfinder Eligibility checks.
majorJun 16, 2026 · resolved Jun 16
The issue causing intermittent timeouts with our Cardfinder service have been resolved and the service is no longer experiencing any timeouts. Thank you for your patience while we worked through this issue. INC #INC50569042
Resolved Notice: RXNS PHARMACY CONNECT (CHC) was facing issue with VPN connection
criticalMay 12, 2026 · resolved May 12
RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at approximately 02:58 PM CT, after which transaction traffic began flowing normally. INC#INC49975636
Resolved Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid were down
criticalMay 7, 2026 · resolved May 7
Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.
Resolved Notice - RXN ERX NETWORK - Script Routing Incident: Intermittent Transaction Failure
majorMay 4, 2026 · resolved May 4
Optum Insight has resolved the issue causing intermittent impact to Script Routing transactions. Impacted script-routing transactions should be resubmitted as necessary. #INC49825179
Get alerted when Optum Solutions goes down
Alert24 monitors Optum Solutions and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
