Current Status

All Systems Operational

View Planet DDS status page ↗

Components

https://www.planetdds.com/

Operational

Practice Management

Operational

Practice Management (cloud9ortho.com)

Operational

XVWeb Viewer

Operational

Patient Engagement

Operational

Patient Communication

Operational

C9 Connect

Operational

XVWeb (Single Sign On)

Operational

Practice Analytics

Operational

Reports

Operational

XVWeb AI Integration

Operational

Reports

Operational

Imaging

Operational

DICOM - Image Retrieval

Operational

Imaging (Apteryx)

Operational

API (Third Party Integrations)

Operational

DICOM - Image Storage

Operational

API (Existing, New)

Operational

Payment Processing

Operational

DCV - Token Registration Server

Operational

Recent Incidents

Denticon - Degraded Performance

minor

Jun 15, 2026 · resolved Jun 15

No further indication or reports of degraded performance.

Denticon - Degraded Performance

minor

Jun 11, 2026 · resolved Jun 11

We will continue to monitor any indication of degraded performance.

Cloud9 Slowness

none

Jun 8, 2026 · resolved Jun 8

Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server. Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT. We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.

Incomplete Data Share

major

Jun 4, 2026 · resolved Jun 4

The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that need to be taken. A small number of customers will see full resolution by tomorrow morning and will receive direct communication from Planet DDS Support.

Denticon - Azure Data Share Processing Delay

minor

May 27, 2026 · resolved May 28

We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.

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