Is Spruce Health down right now?
No — Spruce Health is up. All systems operational as of Aug 19, 9:43 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Intermittent performance issues
minorJul 20, 2026 · resolved Jul 24
The intermittent performance issues have been resolved.
[RESOLVED] Problems loading inbox
criticalJul 22, 2026 · resolved Jul 22
Some areas of the Spruce application were inaccessible across desktop, web, iOS, and Android from 6:34 AM PT to 6:50 AM PT on July 22, 2026, due to an infrastructure issue. User Impact during this time: * The Spruce inbox was unavailable to patients and providers. * Bulk messages and saved messages were unavailable for providers. * Inbound calls were not affected. * Inbound SMS messages, emails, and faxes were successfully delivered to the Spruce inbox during this time. We are working to determine the root cause of the service issue and exploring ways to prevent similar incidents in the future.
Spruce application issues
minorJul 2, 2026 · resolved Jul 2
This incident has been resolved.
Incoming calls not ringing to VoIP Desk Phones
majorJun 9, 2026 · resolved Jun 9
This incident is fully resolved. From 11:30am to 2:30pm PT on June 9th, incoming calls did not ring Spruce VoIP Desk Phones. The cause was a malformed SIP header that Spruce was sending to our telecommunications infrastructure provider, which caused those calls to fail. Spruce corrected the header formatting, restoring normal call routing by 2:30pm PT. We then monitored through 4:30pm PT to confirm full restoration before closing the incident.
[RESOLVED] Delayed inbound messages (call, sms, email, fax)
minorApr 6, 2026 · resolved Apr 6
The system is fully operational at this time. We have increased capacity to ensure that we're able to process inbound communication without delivery delays.
Get alerted when Spruce Health goes down
Alert24 monitors Spruce Health and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
Spruce Health status — frequently asked questions
Is Spruce Health down right now?
No — Spruce Health is up. All systems operational as of Aug 19, 9:43 PM UTC.
What is Spruce Health's current status?
Spruce Health: All Systems Operational. Alert24 checks Spruce Health's status page continuously and can notify you the moment it changes.
How do I get alerted when Spruce Health goes down?
Alert24 monitors Spruce Health and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
