Current Status

All Systems Operational

View Spruce Health status page ↗

Components

Web App

Operational

Mobile Apps

Operational

Phone Call Routing

Operational

Marketing Website

Operational

Fax

Operational

SMS Routing

Operational

Video Calling

Operational

Spruce app notifications

Operational

Integrations

Operational

API

Operational

Recent Incidents

Incoming calls not ringing to VoIP Desk Phones

major

Jun 9, 2026 · resolved Jun 9

This incident is fully resolved. From 11:30am to 2:30pm PT on June 9th, incoming calls did not ring Spruce VoIP Desk Phones. The cause was a malformed SIP header that Spruce was sending to our telecommunications infrastructure provider, which caused those calls to fail. Spruce corrected the header formatting, restoring normal call routing by 2:30pm PT. We then monitored through 4:30pm PT to confirm full restoration before closing the incident.

[RESOLVED] Delayed inbound messages (call, sms, email, fax)

minor

Apr 6, 2026 · resolved Apr 6

The system is fully operational at this time. We have increased capacity to ensure that we're able to process inbound communication without delivery delays.

Intermittent service issues

major

Jan 6, 2026 · resolved Jan 7

The incident has been resolved. All Spruce systems should be fully operational at this time.

Issue with outbound faxes

minor

Dec 8, 2025 · resolved Dec 9

The issue with outbound faxes is now resolved.

Issue with media in inbound MMS from AT&T

minor

Dec 5, 2025 · resolved Dec 7

This incident has been resolved.

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