Current Status

All Systems Operational

View gaiia status page ↗

Components

Web App (app.gaiia.com)

Operational

Public GraphQL API

Operational

Field Service (mobile)

Operational

Online Checkout

Operational

Customer Portal

Operational

Analytics & Reports

Operational

Recent Incidents

Customer Portal Outage

critical

Jun 15, 2026 · resolved Jun 15

We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.

billing-service downtime

minor

Jun 10, 2026 · resolved Jun 10

This incident has been resolved.

Intermittent dashboards and reports loading issues

minor

Jun 2, 2026 · resolved Jun 2

This incident has been resolved.

Intermittent Connectivity Issues from AWS

minor

May 8, 2026 · resolved May 9

This incident has been resolved.

Payment Processor (IPPAY) - Increased Latency

minor

Mar 6, 2026 · resolved Mar 10

IPPAY has resolved their latency issue earlier than expected. On our end, we have implemented mitigations to improve the user experience should a payment processor encounter significant delays in the future. These updates provide clearer error messaging and prevent users from accidentally triggering double payments.

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