Email Inbound

Create incidents from inbound emails sent to your Alert24 email address.

InboundCustom & Automation
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Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Email Inbound.

Configure Email Inbound

Add the webhook URL in your Email Inbound settings.

Auto-Detected

Alert24 auto-detects Email Inbound payloads and maps them to incidents.

Step-by-Step Setup Instructions

Email Inbound Integration Setup

1.Your unique inbound email address is shown above
2.Configure external services to send alert emails to this address
3.Each email creates a new incident with the subject as the title
4.Reply to the email to add updates to the incident

Example Webhook Payload

This is a sample payload that Email Inbound sends to Alert24 when an alert fires.

{
  "from": "monitoring@example.com",
  "subject": "ALERT: Database connection pool exhausted",
  "body": "The connection pool on db-primary has been exhausted..."
}

How Alert24 Maps Email Inbound Data

Status Field

auto-detected

Message Field

subject

Auto-Create Incidents

Yes

Auto-Resolve Incidents

No

Status Mapping

Alert24 StatusEmail Inbound Values
down
*

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