InboundCustom & Automation

Generic XML + Alert24

Receive Generic XML alerts in Alert24, auto-create incidents, and notify the on-call engineer in seconds.

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A flexible template for services that send XML-formatted webhooks.

Auto-detected payloads

Alert24 recognizes Generic XML webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Generic XML.

Configure Generic XML

Add the webhook URL in your Generic XML settings.

Auto-Detected

Alert24 auto-detects Generic XML payloads and maps them to incidents.

Step-by-Step Setup Instructions

Generic XML Webhook Setup

1.Copy the webhook URL above
2.Configure your service to send a POST request with Content-Type: application/xml
3.Include a <status> element with one of the recognized values
4.Optionally include a <message> element

### Expected Payload Format

<?xml version="1.0"?>
<alert>
  <status>down</status>
  <message>Service is experiencing issues</message>
</alert>

Example Webhook Payload

This is a sample payload that Generic XML sends to Alert24 when an alert fires.

{
  "status": "down",
  "message": "Service is experiencing high error rates"
}

How Alert24 Maps Generic XML Data

Status Field

status

Message Field

message

Auto-Create Incidents

No

Auto-Resolve Incidents

No

Status Mapping

Alert24 StatusGeneric XML Values
operational
operationalupokresolved
degraded
degradedwarning
down
downcriticalerror

Connect Generic XML to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

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