InboundMonitoring & Observability

New Relic + Alert24

Receive New Relic alerts in Alert24, auto-create incidents, and notify the on-call engineer in seconds.

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Receive New Relic alert notifications via webhook.

Auto-detected payloads

Alert24 recognizes New Relic webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for New Relic.

Configure New Relic

Add the webhook URL in your New Relic settings.

Auto-Detected

Alert24 auto-detects New Relic payloads and maps them to incidents.

Step-by-Step Setup Instructions

New Relic Webhook Setup

1.In New Relic, go to Alerts → Destinations

2.Click Create a destination and choose Webhook

3.Enter the webhook URL above

4.Click Save destination

5.Create or edit a Workflow and add this destination as a channel

Example Webhook Payload

This is a sample payload that New Relic sends to Alert24 when an alert fires.

{
  "account_id": 12345,
  "account_name": "MyOrg",
  "condition_name": "High Error Rate",
  "current_state": "critical",
  "details": "Error rate exceeded 5% threshold for api-service",
  "event_type": "INCIDENT",
  "incident_id": "abc123",
  "policy_name": "Production Alerts",
  "timestamp": 1705312200000
}