Freshservice

Receive Freshservice ticket and incident notifications via webhook.

InboundITSM & Ticketing
Start Free Trial

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Freshservice.

Configure Freshservice

Add the webhook URL in your Freshservice settings.

Auto-Detected

Alert24 auto-detects Freshservice payloads and maps them to incidents.

Step-by-Step Setup Instructions

Freshservice Webhook Setup

1.In Freshservice, go to Admin → Workflow Automator
2.Create a new automator
3.Add a Trigger Webhook action
4.Set the URL to the webhook URL shown above
5.Configure the request body with ticket placeholders
6.Set conditions for when to trigger
7.Activate the automator

Example Webhook Payload

This is a sample payload that Freshservice sends to Alert24 when an alert fires.

{
  "freshdesk_webhook": {
    "ticket_id": 12345,
    "ticket_subject": "VPN connectivity issues for engineering team",
    "ticket_status": "Open",
    "ticket_priority": "Urgent"
  }
}

How Alert24 Maps Freshservice Data

Status Field

freshdesk_webhook.ticket_status

Message Field

freshdesk_webhook.ticket_subject

Auto-Create Incidents

Yes

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 StatusFreshservice Values
operational
ResolvedClosed
degraded
Pending
down
Open

Connect Freshservice to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

Start Free TrialSee Pricing

More ITSM & Ticketing Integrations

ServiceNow

Inbound & Outbound

Receive ServiceNow webhooks and auto-create ServiceNow incidents.

Jira

Inbound & Outbound

Receive Jira webhooks and auto-create Jira tickets from incidents.

Opsgenie

Inbound & Outbound

Receive Opsgenie webhooks and forward incidents to Opsgenie as alerts.

FireHydrant

Inbound & Outbound

Receive FireHydrant webhooks and auto-create FireHydrant incidents.

Splunk On-Call (VictorOps)

Inbound

Receive Splunk On-Call (formerly VictorOps) incident notifications via webhook.

Freshdesk

Inbound & Outbound

Receive Freshdesk webhooks and auto-create support tickets from incidents.