Jira

Receive Jira webhooks and auto-create Jira tickets from incidents.

Inbound & OutboundITSM & Ticketing

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Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Jira.

Configure Jira

Add the webhook URL in your Jira settings.

Auto-Detected

Alert24 auto-detects Jira payloads and maps them to incidents.

Step-by-Step Setup Instructions

Jira Webhook Setup

1.In Jira, go to Settings → System → WebHooks

2.Click Create a WebHook

3.Set the URL to the webhook URL shown above

4.Select events: Issue created, Issue updated

5.Optionally filter by project, issue type, or JQL

6.Click Create

Example Webhook Payload

This is a sample payload that Jira sends to Alert24 when an alert fires.

{
  "webhookEvent": "jira:issue_created",
  "issue": {
    "key": "OPS-123",
    "fields": {
      "summary": "Production API returning 500 errors",
      "status": {
        "name": "Open"
      },
      "priority": {
        "name": "Critical"
      },
      "issuetype": {
        "name": "Bug"
      }
    }
  }
}