Inbound & OutboundITSM & Ticketing

Jira + Alert24

Send alerts from Jira into Alert24 and route Alert24 incidents back to Jira for end-to-end incident workflow.

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Receive Jira webhooks and auto-create Jira tickets from incidents.

Auto-detected payloads

Alert24 recognizes Jira webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Jira.

Configure Jira

Add the webhook URL in your Jira settings.

Auto-Detected

Alert24 auto-detects Jira payloads and maps them to incidents.

Step-by-Step Setup Instructions

Jira Webhook Setup

1.In Jira, go to Settings → System → WebHooks

2.Click Create a WebHook

3.Set the URL to the webhook URL shown above

4.Select events: Issue created, Issue updated

5.Optionally filter by project, issue type, or JQL

6.Click Create

Example Webhook Payload

This is a sample payload that Jira sends to Alert24 when an alert fires.

{
  "webhookEvent": "jira:issue_created",
  "issue": {
    "key": "OPS-123",
    "fields": {
      "summary": "Production API returning 500 errors",
      "status": {
        "name": "Open"
      },
      "priority": {
        "name": "Critical"
      },
      "issuetype": {
        "name": "Bug"
      }
    }
  }
}