Inbound & OutboundITSM & Ticketing

Opsgenie + Alert24

Send alerts from Opsgenie into Alert24 and route Alert24 incidents back to Opsgenie for end-to-end incident workflow.

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Receive Opsgenie webhooks and forward incidents to Opsgenie as alerts.

Auto-detected payloads

Alert24 recognizes Opsgenie webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Opsgenie.

Configure Opsgenie

Add the webhook URL in your Opsgenie settings.

Auto-Detected

Alert24 auto-detects Opsgenie payloads and maps them to incidents.

Step-by-Step Setup Instructions

Opsgenie Webhook Setup

1.In Opsgenie, go to Settings → Integrations
2.Add a Webhook integration
3.Set the URL to the webhook URL shown above
4.Configure which alert actions should trigger the webhook
5.Save the integration

Example Webhook Payload

This is a sample payload that Opsgenie sends to Alert24 when an alert fires.

{
  "action": "Create",
  "alert": {
    "alertId": "alert-123",
    "message": "High CPU on production server",
    "priority": "P1",
    "source": "Nagios"
  }
}

How Alert24 Maps Opsgenie Data

Status Field

action

Message Field

alert.message

Auto-Create Incidents

Yes

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 StatusOpsgenie Values
operational
CloseResolve
degraded
Acknowledge
down
Create

Connect Opsgenie to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

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