ServiceNow

Receive ServiceNow webhooks and auto-create ServiceNow incidents.

Inbound & OutboundITSM & Ticketing
Start Free Trial

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for ServiceNow.

Configure ServiceNow

Add the webhook URL in your ServiceNow settings.

Auto-Detected

Alert24 auto-detects ServiceNow payloads and maps them to incidents.

Step-by-Step Setup Instructions

ServiceNow Webhook Setup

1.In ServiceNow, go to System Web Services → Outbound → REST Message
2.Create a new REST message pointing to the webhook URL shown above
3.Create a Business Rule or Flow that triggers the REST call
4.Configure conditions (e.g., on incident creation or priority change)
5.Activate the business rule

Example Webhook Payload

This is a sample payload that ServiceNow sends to Alert24 when an alert fires.

{
  "sys_id": "inc0012345",
  "number": "INC0012345",
  "state": "1",
  "short_description": "Production database unresponsive",
  "priority": "1",
  "assignment_group": "Database Team"
}

How Alert24 Maps ServiceNow Data

Status Field

state

Message Field

short_description

Auto-Create Incidents

Yes

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 StatusServiceNow Values
operational
67ResolvedClosed
degraded
2In Progress
down
1New

Connect ServiceNow to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

Start Free TrialSee Pricing

More ITSM & Ticketing Integrations

Jira

Inbound & Outbound

Receive Jira webhooks and auto-create Jira tickets from incidents.

Opsgenie

Inbound & Outbound

Receive Opsgenie webhooks and forward incidents to Opsgenie as alerts.

FireHydrant

Inbound & Outbound

Receive FireHydrant webhooks and auto-create FireHydrant incidents.

Splunk On-Call (VictorOps)

Inbound

Receive Splunk On-Call (formerly VictorOps) incident notifications via webhook.

Freshdesk

Inbound & Outbound

Receive Freshdesk webhooks and auto-create support tickets from incidents.

Freshservice

Inbound

Receive Freshservice ticket and incident notifications via webhook.