ServiceNow + Alert24

Send alerts from ServiceNow into Alert24 and route Alert24 incidents back to ServiceNow for end-to-end incident workflow.

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Receive ServiceNow webhooks and auto-create ServiceNow incidents.

Auto-detected payloads

Alert24 recognizes ServiceNow webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for ServiceNow.

Configure ServiceNow

Add the webhook URL in your ServiceNow settings.

Auto-Detected

Alert24 auto-detects ServiceNow payloads and maps them to incidents.

Step-by-Step Setup Instructions

ServiceNow Webhook Setup

1.In ServiceNow, go to System Web Services → Outbound → REST Message

2.Create a new REST message pointing to the webhook URL shown above

3.Create a Business Rule or Flow that triggers the REST call

4.Configure conditions (e.g., on incident creation or priority change)

5.Activate the business rule

Example Webhook Payload

This is a sample payload that ServiceNow sends to Alert24 when an alert fires.

{
  "sys_id": "inc0012345",
  "number": "INC0012345",
  "state": "1",
  "short_description": "Production database unresponsive",
  "priority": "1",
  "assignment_group": "Database Team"
}

How Alert24 Maps ServiceNow Data

Status Field

state

Message Field

short_description

Auto-Create Incidents

Yes

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 Status	ServiceNow Values
operational	`67ResolvedClosed`
degraded	`2In Progress`
down	`1New`

Connect ServiceNow to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

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