InboundITSM & Ticketing

xMatters + Alert24

Connect xMatters with Alert24 to keep alerting, on-call, and team workflows in sync.

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Receive xMatters event and notification webhook callbacks.

Auto-detected payloads

Alert24 recognizes xMatters webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for xMatters.

Configure xMatters

Add the webhook URL in your xMatters settings.

Auto-Detected

Alert24 auto-detects xMatters payloads and maps them to incidents.

Step-by-Step Setup Instructions

xMatters Webhook Setup

1.In xMatters, create a Flow or Integration
2.Add an HTTP Trigger or outbound webhook step
3.Set the URL to the webhook URL shown above
4.Configure the payload with event properties
5.Activate the flow

Example Webhook Payload

This is a sample payload that xMatters sends to Alert24 when an alert fires.

{
  "eventId": "evt-123",
  "status": "ACTIVE",
  "subject": "Major incident: Payment processing down",
  "priority": "HIGH",
  "recipients": [
    {
      "targetName": "On-Call Team"
    }
  ]
}

How Alert24 Maps xMatters Data

Status Field

status

Message Field

subject

Auto-Create Incidents

Yes

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 StatusxMatters Values
operational
TERMINATED
down
ACTIVEESCALATED

Connect xMatters to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

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