Zendesk

Receive Zendesk webhooks and auto-create support tickets from incidents.

Inbound & OutboundITSM & Ticketing
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Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Zendesk.

Configure Zendesk

Add the webhook URL in your Zendesk settings.

Auto-Detected

Alert24 auto-detects Zendesk payloads and maps them to incidents.

Step-by-Step Setup Instructions

Zendesk Webhook Setup

1.In Zendesk Admin Center, go to Apps and integrations → Webhooks
2.Click Create webhook
3.Set the Endpoint URL to the webhook URL shown above
4.Set method to POST and format to JSON
5.Create a Trigger that fires the webhook on ticket events
6.Save

Example Webhook Payload

This is a sample payload that Zendesk sends to Alert24 when an alert fires.

{
  "ticket": {
    "id": 12345,
    "title": "Cannot access dashboard - error 500",
    "status": "new",
    "priority": "high",
    "requester": {
      "name": "John Doe"
    }
  }
}

How Alert24 Maps Zendesk Data

Status Field

ticket.status

Message Field

ticket.title

Auto-Create Incidents

No

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 StatusZendesk Values
operational
solvedclosed
degraded
pendinghold
down
newopen

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