Inbound & OutboundITSM & Ticketing

Zendesk + Alert24

Send alerts from Zendesk into Alert24 and route Alert24 incidents back to Zendesk for end-to-end incident workflow.

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Receive Zendesk webhooks and auto-create support tickets from incidents.

Auto-detected payloads

Alert24 recognizes Zendesk webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Zendesk.

Configure Zendesk

Add the webhook URL in your Zendesk settings.

Auto-Detected

Alert24 auto-detects Zendesk payloads and maps them to incidents.

Step-by-Step Setup Instructions

Zendesk Webhook Setup

1.In Zendesk Admin Center, go to Apps and integrations → Webhooks
2.Click Create webhook
3.Set the Endpoint URL to the webhook URL shown above
4.Set method to POST and format to JSON
5.Create a Trigger that fires the webhook on ticket events
6.Save

Example Webhook Payload

This is a sample payload that Zendesk sends to Alert24 when an alert fires.

{
  "ticket": {
    "id": 12345,
    "title": "Cannot access dashboard - error 500",
    "status": "new",
    "priority": "high",
    "requester": {
      "name": "John Doe"
    }
  }
}

How Alert24 Maps Zendesk Data

Status Field

ticket.status

Message Field

ticket.title

Auto-Create Incidents

No

Auto-Resolve Incidents

Yes

Status Mapping

Alert24 StatusZendesk Values
operational
solvedclosed
degraded
pendinghold
down
newopen

Connect Zendesk to Alert24 in minutes

Free plan includes 5 monitors, 1 status page, and incident management. No credit card required.

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