Inbound & OutboundMonitoring & Observability

PagerDuty + Alert24

Send alerts from PagerDuty into Alert24 and route Alert24 incidents back to PagerDuty for end-to-end incident workflow.

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Receive PagerDuty webhooks and forward incidents to PagerDuty via Events API v2.

Auto-detected payloads

Alert24 recognizes PagerDuty webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for PagerDuty.

Configure PagerDuty

Add the webhook URL in your PagerDuty settings.

Auto-Detected

Alert24 auto-detects PagerDuty payloads and maps them to incidents.

Step-by-Step Setup Instructions

PagerDuty Webhook Setup

1.In PagerDuty, go to Integrations → Generic Webhooks (v3)

2.Click New Webhook

3.Enter the webhook URL above

4.Select events: incident.triggered, incident.resolved, incident.acknowledged

5.Optionally add a custom header for signature verification

6.Click Add Webhook

Example Webhook Payload

This is a sample payload that PagerDuty sends to Alert24 when an alert fires.

{
  "event": {
    "id": "evt-abc123",
    "event_type": "incident.triggered",
    "resource_type": "incident",
    "occurred_at": "2024-01-15T10:30:00Z",
    "data": {
      "id": "P-abc123",
      "title": "Production API returning 500 errors",
      "status": "triggered",
      "urgency": "high",
      "html_url": "https://myorg.pagerduty.com/incidents/P-abc123",
      "service": {
        "summary": "Production API"
      }
    }
  }
}