OutboundChat & Messaging

Mattermost + Alert24

Forward Alert24 incidents to Mattermost so the right people see them in the tools they already use.

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Send incident notifications to Mattermost channels via incoming webhook.

Auto-detected payloads

Alert24 recognizes Mattermost webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Mattermost.

Configure Mattermost

Add the webhook URL in your Mattermost settings.

Auto-Detected

Alert24 auto-detects Mattermost payloads and maps them to incidents.

Step-by-Step Setup Instructions

Mattermost Integration Setup

This is an outbound integration — Alert24 sends incident notifications to your Mattermost channel.

1.In Mattermost, go to Main Menu → Integrations → Incoming Webhooks

2.Click Add Incoming Webhook

3.Select the channel and name it "Alert24"

4.Copy the webhook URL

5.In Alert24, go to Settings → Integrations and paste the Mattermost webhook URL

6.Enable "Mattermost" as a notification channel in your notification rules

Example Webhook Payload

This is a sample payload that Mattermost sends to Alert24 when an alert fires.

{
  "text": "Incident: API Latency Spike",
  "username": "Alert24",
  "icon_url": "https://alert24.net/icon.png",
  "attachments": [
    {
      "color": "#FF0000",
      "title": "API Latency Spike",
      "text": "Severity: High | Status: Investigating"
    }
  ]
}