OutboundChat & Messaging

Microsoft Teams + Alert24

Forward Alert24 incidents to Microsoft Teams so the right people see them in the tools they already use.

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Send incident notifications to Microsoft Teams channels via incoming webhook with Adaptive Cards.

Auto-detected payloads

Alert24 recognizes Microsoft Teams webhooks out of the box and maps fields to incidents automatically.

On-call routing & escalations

Page the right engineer over SMS, voice, push, email, or chat with policy-driven escalations.

Auto-updating status pages

Promote incidents to a public or private status page with one click and keep customers informed.

Change correlation & AI RCA

Recent deploys, infra updates, and feature flag flips surface alongside the incident for faster root cause.

Quick Setup

Copy Webhook URL

Go to your Alert24 dashboard and copy the webhook URL for Microsoft Teams.

Configure Microsoft Teams

Add the webhook URL in your Microsoft Teams settings.

Auto-Detected

Alert24 auto-detects Microsoft Teams payloads and maps them to incidents.

Step-by-Step Setup Instructions

Microsoft Teams Integration Setup

This is an outbound integration — Alert24 sends incident notifications to your Teams channel.

1.Go to Settings → Integrations in Alert24

2.Scroll down to the Microsoft Teams section

3.Create an incoming webhook in your Teams channel:

- Open the channel → Click ... → Connectors (or Manage channel → Connectors)

- Search for Incoming Webhook → Configure

- Name it "Alert24" and click Create

- Copy the webhook URL

4.Paste the URL in Alert24 and click Save

5.Enable "Teams" as a notification channel in your notification rules or escalation policies

Notifications are sent as Adaptive Cards with incident title, severity, status, affected services, and a link to the incident.

Example Webhook Payload

This is a sample payload that Microsoft Teams sends to Alert24 when an alert fires.

{
  "type": "message",
  "attachments": [
    {
      "contentType": "application/vnd.microsoft.card.adaptive",
      "content": {
        "type": "AdaptiveCard",
        "version": "1.4",
        "body": [
          {
            "type": "TextBlock",
            "text": "Alert24 Incident",
            "size": "small"
          },
          {
            "type": "TextBlock",
            "text": "API Latency Spike",
            "size": "large",
            "weight": "bolder"
          }
        ]
      }
    }
  ]
}